Privacy Policy

DefenceX Security Ltd. is committed to respecting and protecting the privacy of individuals whose personal information we collect, use, or disclose in the course of our operations.

This Privacy Policy explains how we handle personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial privacy laws.

Our Commitment to Privacy

We recognize that trust is fundamental to our work. As a licensed security services provider, DefenceX operates with strict accountability, discretion, and professionalism when handling personal information. We limit the collection and use of personal data to what is reasonably required to deliver our services, meet legal obligations, and maintain operational integrity.

What Is Personal Information?

Personal information refers to information about an identifiable individual, including but not limited to name, contact details, identification information, employment or licensing data, and background screening records. It does not include business contact information used solely for professional purposes.

How We Collect Personal Information?

We may collect personal information through:

  • Direct communication (inquiries, service requests, applications)
  • Employment and contractor onboarding processes
  • Background screening and licensing requirements
  • Website forms and digital interactions
  • Contractual or service-related documentation
  • Regulatory or legal disclosures where permitted or required by law

Information is collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual.

Why We Collect Personal Information?

DefenceX collects personal information for purposes including:

  • Providing and managing security services
  • Verifying identity, credentials, and licensing compliance
  • Recruiting, training, and managing personnel
  • Conducting background and Vulnerable Sector checks where legally required
  • Responding to inquiries and communications
  • Maintaining operational, safety, and incident records
  • Meeting legal, regulatory, and contractual obligations

Personal information is not used for purposes beyond those for which it was collected unless permitted or required by law.

Background Checks and Sensitive Information

Due to the nature of security work, DefenceX may be required to collect and process sensitive information, including Criminal Record Checks and Vulnerable Sector Checks. Such information is handled with heightened confidentiality and is accessed only by authorized personnel for compliance and employment-related purposes.

Website Use and Digital Information

When you visit our website, we may automatically collect limited technical information such as browser type, IP address, and pages accessed. This information is used to improve website functionality, security, and user experience.

Our website may use cookies or similar technologies for basic analytics and performance monitoring. You may adjust your browser settings to manage or disable cookies.

Where required, consent for the collection, use, or disclosure of personal information may be obtained expressly or implied through your interaction with DefenceX. Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

Disclosure of Personal Information

DefenceX does not sell or trade personal information. We may disclose personal information only when:

  • Required by law, court order, or regulatory authority
  • Necessary to comply with licensing or security regulations
  • Authorized by the individual
  • Required to protect safety, legal rights, or public interest
  • Engaging service providers who assist in operations under confidentiality obligations

Safeguarding Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, or disclosure. Access to personal data is restricted to personnel with a legitimate business need.

Retention of Information

Personal information is retained only for as long as necessary to fulfill its intended purpose or to meet legal, regulatory, or contractual requirements. Once no longer required, information is securely destroyed or anonymized.

Access and Accuracy

Individuals may request access to their personal information held by DefenceX and request corrections where appropriate. Requests are subject to verification of identity and applicable legal limitations.

Third-Party Websites

Our website may contain links to external websites. DefenceX is not responsible for the privacy practices or content of third-party sites. We encourage users to review the privacy policies of any external websites they visit.

Questions or Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

DefenceX Security Ltd.
Email: info@defencexsecurity.com
Phone: +1 (519) 596-1515